BILLING - Frequently Asked Questions
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A1. The FASTEST way is to download right when you make the order. The shopping cart displays a copy of your invoice, listing all the products in your order. Underneath the name of each one, there is a small button labeled "Download" (a VERY small button). Click on that, and you can download your file immediately!
The second fastest way is that you should receive an e-mail confirming your purchase. In that e-mail are download links for the files you have purchased. Just click on those links, or copy them to your browser, and you can download them that way.
The download links are good for 72 hours. So if you don't get a confirmation e-mail, or if you have trouble with the link, please contact Lady Mesmer's site at
help@ladymesmer.com
, or use the link for "Contact Us" on Her website, and we, Her tech slaves, will see what we can do to fix things up.
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A2. This can happen for any one of several reasons. Did you check the spelling of your e-mail address when you entered it? (You'd be amazed how many people misspell their own names, or write htomail.com or yahooc.om or many other typos.)
And alas, we are still having trouble with some e-mail addresses on sbcglobal, prodigy, and other related sites. If you've carefully put in your e-mail address, but never seem to hear from ladymesmer.com, you might want to consider getting an address on Yahoo or someplace similar, "just" for Lady Mesmer!
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A3. We're looking for a way to fix that. Meantime, what seems to work pretty well is something like this format, putting the city in address line 2 and the county or district in as the city:
Billing Address:
First Name: Slaveboi A
Last Name: Follower
Address: 27 Slave Lane
Address (line 2): Slavesbury
City: Slavingham
State:
Zip/Postal code: S27 44DD
Country: United Kingdom (Great Britain)
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A4. Those "buy a card" things do NOT work. And PayPal does not like to do transactions with adult businesses.
Here's what you CAN do.
1.
Gift Certificates: Lady Mesmer accepts Amazon (United States Amazon.com) to
krystal@ladymesmer.com ONLINE GIFT CERTIFICATES ONLY. You can buy them for Her in any amount. How you pay for them is up to you and Amazon. Then send Lady Mesmer an e-mail and tell Her you want to use the money to buy something from Her.
2. CoinStar: Yes, CoinStar. Turn your pocket change into hypnosis!
Go to any CoinStar machine at your local market or convenience store. Follow the easy steps:
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Select Gift Cards and eCertificates from the main menu
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Select
Amazon.com online Gift Certificates
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Pour in your coins
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In just minutes, you'll receive your fully-loaded eCert right from the machine
Then send Lady Mesmer an e-mail. Tell Her the amount and the ID number for the Amazon.com online Gift Certificate, and tell Her you want to use the money to buy something from Her.
3. Snail Mail: Send a payment in the form of a money order or cash to
Emerald Eyes Ent., LLC
1077 E. Pacific Coast Highway #145
Seal Beach, Ca. 90740
This option takes awhile because the mail has to be forwarded to Lady Mesmer. You MUST include your e-mail address, and set up an account on Her website using that e-mail address.
For any of these three options, what we will do is set you up for
Gift Certificate dollars to spend on Lady Mesmer's site like cash, in the amount that you send.
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A8. As we mentioned before, check your e-mail address, and make sure it's correct.
But there's another problem... spam blockers. If you're on AOL, Yahoo, SBCglobal, or any of many other e-mail services, they have e-mail filters that block certain words and phrases, certain e-mail addresses, mailings that go out to a lot of recipients (like the newsletters)... well, just about anything that somebody THINKS you might not want to see.
we get bounced e-mails all the time. And sometimes, your important e-mail may be in your "spam" folder or your "bulk" folder. You should check those from time to time, to be sure!
One thing you CAN do, is add
krystal@ladymesmer.com
to your "white list." That is, the list of addresses you'll always accept e-mail from. How to do that is different for each e-mail service. But one SIMPLE way is to add
krystal@ladymesmer.com
to your address list. Like a friend. Like a best buddy. Isn't your Mistress on your e-mail address list? Maybe She SHOULD be! Don't you want to get EVERY one of Her seductive, hypnotic words?
And if you try to download one of Lady Mesmer's sleepy, arousing trances, and something doesn't work... who are you gonna call? You're going to click on the "Contact Us" link on Her site. (Guess where your questions go...) Or you're going to write to us directly, Lady Mesmer and Her team of Internet slaves at
help@ladymesmer.com
.
And we're going to do everything we can to solve your problem! But... if we can't send you a response by e-mail, because Her address is being blocked... just how are we going to make Mistress happy? Because She WANTS us to fix it. She wants us to serve Her, by serving you!
So make Mistress happy. Help _us_ make Her happy, by making things work for Her... and therefore for you! Put
krystal@ladymesmer.com
in your address book, on your white list -- anything you can do to make sure Her messages can get to your spinning, hypnotized, sleepy eyes!
Just think -- if Lady Mesmer is happy, She might set the vibrators on Level 5 tonight, while we work for Her, and the expansion of Her Queendom. Humming and humming... making us throb with pleasure at every keystroke. Click... click... click... ohhhhhhhhh, yessss!
You have no idea how much we want to make you happy... because it makes Lady Mesmer happy!
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